Belskavie Privacy Policy
Belskavie Farm Caravan Storage is a caravan and motorhome storage facility.
We are committed to protecting the privacy and security of your personal information. This privacy notice explains how we collect, use, manage and protect your personal data when you use our services or visit our website.
This notice is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact Details
Contact: Murray Gibb
Address: Belskavie Farm, Drumoak, Banchory, Aberdeenshire, AB31 5AQ
Telephone: 07510898455
Email: info@belskavie.com
Our Website
This privacy notice applies to: https://www.belskavie.com and any future websites operated by us.
Information We Collect
We may collect and process the following personal data:
- Name, address, email address and telephone number
- Information provided via forms (paper or online), email or phone
- Details relating to your storage agreement or enquiries
- Vehicle information, including vehicle type and registration numbers
- Copies of identification documents, such as driving licences and passports, for identity verification purposes
- Proof of address documents (such as utility bills or billheads)
- Signatures (including electronic signatures) on agreements and documents
- Records of correspondence (including calls, emails, and messages)
- Transaction and payment-related information
- Website usage data (including traffic data, location data and logs)
We may also process documents and records, including PDF files, signed agreements and digital records, for administrative and contractual purposes.
How We Collect Your Data
We collect data when you:
- Contact us directly (phone, email, forms)
- Enter into a storage agreement
- Use our website
- Request information or support
Use of Third-Party Systems
To operate our services, we use trusted third-party providers, including:
- Squarespace – for website hosting, form submissions, and website management
- Zapier – to automate processes and securely transfer data between systems
- PDF.co – to process, generate, and manage PDF documents as part of our administrative workflows
- Google Drive, OneDrive and iCloud – for cloud storage
- Website analytics providers (e.g. Google Analytics)
Some providers may process data outside the UK.
Cookies
- A cookie is a small file stored on your device to remember preferences and improve functionality.
- We use cookies to analyse website usage and improve our services.
- This information is anonymised and may be shared with analytics providers such as Google Analytics.
Where required, we will request your consent before placing non-essential cookies on your device.
You can manage or disable cookies via your browser settings. For more information, visit: www.allaboutcookies.org
Why We Use Your Personal Data
We use your personal data to:
- Provide and manage your storage agreement (contract)
- Respond to enquiries and communicate with you (legitimate interest)
- Comply with legal and regulatory obligations (legal obligation)
- Improve our services and website (legitimate interest)
Lawful Bases for Processing Under UK GDPR, we rely on:
- Consent
- Contractual necessity
- Legal obligations
- Legitimate interests
- Vital interests (where applicable)
- Public task (where applicable)
You may withdraw your consent at any time by contacting us.
How We Use Your Information
We may use your information to:
- Contact you regarding your storage services
- Provide requested services or information
- Manage your account and records
- Improve website performance and user experience
- Notify you of service updates
Who We Share Your Information With
We may share your data with:
- Service providers and IT systems necessary to deliver our services (including platforms such as Squarespace, Zapier and PDF.co)
- Professional advisors (legal, financial, insurance)
- Regulatory or legal authorities where required
We only share information where necessary.
CCTV and Access Control
Belskavie Farm Caravan Storage operates CCTV (Closed-Circuit Television) systems across the site for the purposes of:
- Crime prevention and detection
- Site security and monitoring
CCTV footage may capture images of individuals, vehicles, and vehicle registration numbers.
We also operate an electronic access control system, including fob entry, which records entry and exit activity to and from the site. This may include:
- Date and time of access
- Access location
- Identification linked to the assigned access fob
This information is used to:
- Maintain site security
- Monitor authorised access
- Investigate incidents or unauthorised activity
CCTV recordings and access logs are only accessed when necessary and are stored securely.
Data collected via CCTV and access control systems will be retained only for as long as necessary for security and operational purposes, and in line with our data retention policy.
Clear signage is displayed on site to inform individuals that CCTV is in operation.
How We Store and Protect Your Data
Your data is stored using:
- Cloud systems such as Google Drive, OneDrive and iCloud
- Website hosting systems
- Digital document storage including PDF records and signed agreements
- Computers, laptops and mobile devices used by the business partners
- Apple accounts (such as iCloud) used for business data storage and access
In the event of a data breach, we will comply with our legal obligations, including notifying the ICO and affected individuals where required.
Data Retention
We will not keep your personal information for longer than necessary.
Customer data and associated records (including digital files and PDFs) are retained for up to 10 years. This retention period is necessary to:
- Manage long-term customer relationships, as some customers store with us for extended periods
- Account for customer turnover and maintain accurate historical records
- Respond to enquiries, disputes, or claims
- Comply with legal, accounting, and insurance requirements
After this period, your personal data will be securely deleted or destroyed.
Your Data Protection Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (in certain circumstances)
- Restrict processing
- Object to processing
- Request transfer of your data (data portability)
You will not be charged for exercising your rights. We will respond within one month.
To exercise your rights, please contact us using the details above.
How to Complain
If you are unhappy with how we handle your data, you can contact:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113